For ages 21+

Responsible Gaming

kira believes games are for fun — not for stress or addiction. Know your limits, stay safe, and seek help when you need it.

For individuals aged 21 and above only

kira's Commitment

Before joining kira, every member must confirm they are at least 21 years old. We believe betting and casino games are a form of entertainment — not a solution to financial problems in life. kira monitors each user's playing patterns and, where needed, sends alerts and tries to offer support.

Under our Terms and Conditions, completing the age verification process is mandatory to use the kira platform. If a member is found to be underage, their account is closed immediately and any deposited funds are returned. kira never leaves any door open for minors.

If members have any questions or concerns about their playing habits, our FAQ section has detailed information on responsible gaming. You can always reach kira's support team at any time via 24/7 live chat or email.

Tools to Keep Yourself Safe

Set Deposit Limits

Set a limit in advance on how much you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately; increasing it requires a waiting period.

Session Time Limits

Set a time limit for how long you play in one sitting. When the time is up, the session will end automatically. Take a break and come back with a fresh mind.

Temporary Break

You can temporarily close your account for 24 hours, 7 days, or 30 days. During this time you will not be able to log in or place any bets.

Self-Exclusion

Choose self-exclusion to step away from your account for a longer period. Once activated, the account will be closed and cannot be reopened before the set period ends.

Review Playing History

You can view your full history of deposits, withdrawals, and bets from any point in time on your account. Reviewing it regularly makes it easier to stay aware of your spending patterns.

Direct Support

For any issue, our support team is ready to help in both Bangla and English via 24/7 live chat or email. Contact us to activate a tool or get assistance with your account.

Warning Signs of a Problem

If you notice any of the following signs in yourself, it is important to take them seriously. They may be early signals of a gambling problem.

Spending more than your budget and repeatedly depositing to try to recover losses.
Hiding your betting or casino activity from family or friends.
Wanting to stop playing but being unable to, or repeatedly failing to do so.
Feeling stressed, anxious, or angry due to losses and being unable to focus on daily tasks.
Taking loans, drawing on savings, or spending money needed for essential expenses on betting.
Feeling restless or irritable when not playing, and losing interest in things you normally enjoy.
Spending long hours playing while avoiding work, studies, or social responsibilities.

You can learn how kira works to protect its users in our About Us section. If you notice any of the signs above in yourself, please seek help rather than trying to deal with it alone.

Core Principles of Responsible Gaming

Keeping these principles in mind while using kira will ensure the game always stays a form of entertainment.

Set a Budget Beforehand

Before each session, decide on a fixed budget for yourself. Never spend more than that amount. Do not put in extra money to try to recover losses.

Keep Track of Time

Playing for a long stretch reduces your ability to make good decisions. Watch the clock, take breaks, and rest regularly.

There Are No Guaranteed Wins

Every game depends entirely on chance. No strategy or streak guarantees a win. Always keep this in mind.

Do Not Make Decisions Based on Emotion

Avoid placing bets when you are angry, frustrated, or under stress. Your judgement suffers in such situations and losses can grow.

There Is Life Beyond Gaming

Keep your space for family, friends, work, and hobbies intact. If gaming starts to affect those relationships, that is a cause for concern.

Never Play with Borrowed Money

Only spend money that you can afford to lose without putting a strain on your family or personal life. Playing with borrowed money or by breaking into savings is never a good idea.

Where to Get Help

If you or someone you know is struggling with a gambling problem, do not fight it alone — reach out through any of the options below. According to our Privacy Policy, information shared with support is never passed on to third parties.

kira Support Team

Our support team is available via 24/7 live chat and email in both Bangla and English. Contact us to activate self-exclusion, set limits, or with any questions about your account. Email: [email protected]

Family and Trusted People

Share your concerns with a close family member or a trusted friend. The empathy and support of the people around you is the greatest help when working through a problem. Hiding it or trying to carry it alone only makes the situation harder.

Professional Counselling

Seek help from a mental health specialist or a counsellor who deals with behavioural addiction. Treatment for gambling addiction is available at government hospitals and private mental health services in Bangladesh. One-on-one counselling can be effective in helping you overcome addiction.

Responsible Gaming Questions and Answers

You must be at least 21 years old to register at kira and take part in any form of betting or casino games. You will need to submit a valid ID for age verification during registration. Accounts are not activated if the age requirement is not met.

Yes, but you can only apply to reactivate your account after the set period has ended. No request to reopen the account will be accepted while the period is still active. This break is there to protect you. Once the period ends, contact our support team via 24/7 live chat or email to get your account back.

Yes, a reduction takes effect right away. However, increasing a limit requires a waiting period — this ensures no one can change their decision on impulse.

Requests to close an account or change limits can be made by the account holder directly, or by their authorised representative. If a family member has concerns, they can contact kira support and explain the situation — we will do our best to help.

kira's 24/7 live chat and email support are always available in both Bangla and English. You can reach out at any time. You can also seek help from family, a trusted friend, or a professional mental health counsellor.

No. Betting and casino games are purely for entertainment — they are not a guaranteed or reliable source of income. The outcome of every game depends on chance and there is no guarantee of winning. Only play with money set aside for entertainment.