kira's Privacy Policy

This Privacy Policy ("Policy") applies between kira ("we", "our") and its users ("you", "your"). By using the kiraapp.cam website or any kira service, you are considered to have accepted the terms of this Policy.

We treat the privacy of your personal information as our top priority. This document clearly describes what information we collect, why we collect it, and how we use and protect it. Our Terms and Conditions and this Privacy Policy together form the basis for managing your account and activity on kira.

This Policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. All terms used here are presented in plain, simple language so any user can understand them.

kira may collect various types of information to provide its services. This information falls broadly into two categories — information collected directly from you and information collected automatically from your activity.

2.1 Information You Provide Directly

When you register, make a transaction, or seek support, the information you provide may include:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, bank account)
• Messages and requests sent via live chat or email

2.2 Automatically Collected Information

When you use the kira website, certain information is collected automatically:

• IP address and device type
• Browser type and language settings
• Login time, page visit history, and session duration
• Referral URL (where you came from)
• Information collected via cookies and similar tracking technologies

kira uses your information only for specific and legitimate purposes. The main purposes are listed below:

• Account Management: Registration, login verification, and maintaining account security.
• Service Delivery: Processing deposits, withdrawals, and gaming activity.
• Identity Verification: KYC procedures required to prevent financial fraud and unauthorized access.
• Customer Support: Resolving your questions and complaints via live chat and email.
• Communication: Sending important account notifications, transaction confirmations, and security alerts.
• Marketing: With your consent, informing you of relevant offers and promotions.
• Responsible Gaming: Identifying unusual playing patterns and providing necessary support.
• Legal Obligations: Storing and disclosing information to comply with applicable laws and regulations.

kira uses cookies to keep the website functioning properly and to improve your experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Help improve the service by analysing how the site is used.
• Marketing Cookies: Used with your consent to show you relevant advertisements.

4.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. However, disabling certain cookies may limit some site functionality and could make it harder to access your account.

kira never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Providers

kira works with trusted third-party providers to carry out tasks such as payment processing, technical infrastructure, or customer support. These providers only access the information needed for their assigned work and are bound by confidentiality obligations consistent with this Policy.

5.2 Legal Obligations

Information may be disclosed in response to any applicable law in Bangladesh, a court order, or a legitimate demand from a government authority. Where possible, we will try to notify you in advance.

5.3 Fraud and Security

If financial fraud, money laundering, or unauthorised activity is suspected, relevant authorities may be informed. This is done to protect the overall safety of the user community.

5.4 Business Changes

If kira's business structure changes (merger or acquisition), user information may be transferred to the new entity. However, that entity will also be required to comply with this Policy.

kira follows industry-standard technical and organisational measures to protect your information. All sensitive data is transmitted via SSL encryption and stored on secure servers.

6.1 Security Measures

• Data encryption (both in transit and at rest)
• Regular security audits and testing
• Two-factor authentication on accounts (OTP)
• Restricted staff access to sensitive information
• Incident response plan for data breaches

6.2 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, information may be kept for as long as necessary to meet legal obligations, resolve disputes, or prevent fraud. When no longer needed, data is securely deleted.

kira believes you should have full control over your own information. You have the following rights:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that processing of your information be limited.
• Right to Portability: You can receive a copy of your information in a structured format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: Where information is processed based on consent, you can withdraw that consent at any time.

To exercise these rights, write to the email address given in the "Contact" section below. We aim to respond within 30 working days. You can find more information about account controls and setting limits on our Responsible Gaming page.

All kira services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified at registration and is also checked during the identity verification process.

If our attention is drawn to an account belonging to a minor, it will be closed immediately, the relevant information deleted, and any transactions cancelled. Parents and guardians are encouraged to monitor their children's internet use.

The kira website may sometimes reference third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and kira is not responsible for their data processing practices.

You are advised to read the privacy policy of any third-party service before using it. kira only takes responsibility for protecting your information on its own platform.

kira reserves the right to update this Privacy Policy when necessary. For any significant changes, advance notice will be given via the website or to your registered email address. Continuing to use the site after changes have been made will be taken as acceptance of the updated Policy.

The latest effective date is always shown at the top of this page. A history of changes can be obtained from the support team on request.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, you can contact kira through any of the methods below. You can find detailed information about the organisation on our About Us page.

You can also visit our FAQ page for answers to common questions — a lot of information is easy to find there.