Terms and Conditions

kira is an online gaming platform providing casino games, slots, live casino and sports betting services to users in Bangladesh. These terms are available in Bengali and English — in the event of any interpretive difference, the Bengali version takes precedence.

kira reserves the right to amend these terms at any time. Updated terms will be displayed the first time you log in after a change, and continued use of the service is only possible after accepting them. Claims based on a previous version of the terms will not be entertained.

All content, software, designs and trademarks on this platform are the intellectual property of kira. Reproducing, redistributing or using them elsewhere without prior written permission is prohibited.

To open an account at kira you must provide accurate and complete information. Details entered during registration — name, date of birth, mobile number — may be verified at a later stage. kira reserves the right to close an account and forfeit its balance if false or incorrect information is provided.

• Only one account per person is permitted.
• If multiple accounts are to be opened at the same household address, kira must be informed in advance.
• The registered mobile number must be an active Bangladesh number.
• Accounts cannot be opened in the name of a business entity — this is for personal use only.

The minimum age to take part in any gaming or betting activity on kira is 21. No person under the age of 21 may use this platform.

At any time after registration, kira may verify a user's age via a national identity card or other government-issued ID. kira reserves the right to hold withdrawal requests until verification is complete. If a user is found to be underage, the account will be permanently closed and any remaining balance will not be returned.

You are solely responsible for keeping your account password and login details secure. Allowing anyone else to use your account is strictly prohibited. kira will not be liable for any transactions or losses resulting from third-party access.

• Passwords must be at least eight characters long and contain a mix of numbers and letters.
• Any suspicious activity must be reported to kira support immediately.
• SSL encryption is used for all account access.
• Always log out after using a public or shared device.

The minimum deposit at kira is ৳200 and the minimum withdrawal is ৳1,000. Accepted methods for deposits and withdrawals are: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank).

Withdrawal requests are normally processed within one hour. Additional time may be required during verification or in the case of unusual transactions.

• Withdrawals must always be made to the registered payment method.
• Funds from bonuses can only be withdrawn after the applicable wagering requirements have been met.
• Withdrawals to third-party accounts are not permitted.
• Cryptocurrency transactions are not accepted.

For any transaction-related issues, the support team is available 24/7 via live chat or email.

The following conditions apply to all bonuses and promotional offers at kira. Each offer has its own specific terms — please read them carefully before claiming a bonus.

6.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳15,000. For example: a deposit of ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000. This bonus can be withdrawn after completing a wager of ৳1,000 × 20 = ৳20,000.

6.2 Other Promotions

• kira Weekly Reload Bonus: 50% bonus on qualifying deposits each week, up to ৳10,000; 20x wagering.
• kira Friday Deposit Bonus: 75% bonus on deposits every Friday, up to ৳12,000; 25x wagering.
• kira Cricket Festival Bonus: 30% bonus on betting deposits during cricket events, up to ৳8,000; 15x wagering.
• kira Birthday Gift: Up to ৳2,000 reward in your birthday month; 10x wagering.
• kira Refer a Friend Reward: Up to ৳3,000 for each successful referral; 12x wagering.

All games on kira — slots, live casino, fishing games and sports betting — operate under specific rules. Each game has its own RTP, payout structure and betting limits.

• kira reserves the right to void any round whose result was affected by a technical error.
• If a connection is lost due to a network issue, the result saved on the game server will be treated as final.
• Using automated software or bots to play games is strictly prohibited.
• Participating in the same game from multiple accounts simultaneously is not allowed.

Users are advised to follow our Responsible Gaming guidelines. kira provides deposit limits, betting limits and self-exclusion options to help manage excessive gaming.

The following activities are strictly prohibited on the kira platform. Violating any of these prohibitions will result in immediate account closure and possible forfeiture of balance.

1. Operating an account under another person's identity or using third-party funds.
2. Using the platform for money laundering.
3. Using any software, script or technique to influence game outcomes.
4. Claiming bonuses from multiple accounts belonging to the same person (bonus abuse).
5. Running fraudulent promotions using the kira name or brand.
6. Attempting to breach the platform's security systems.

Gaming and betting on the kira platform carries financial risk. Users play or place bets of their own accord and may lose their entire stake. kira accepts no liability in the following situations:

• When a user's internet disconnection affects the game result.
• When a third party gains access from the user's device.
• When loss occurs because the user shared their own credentials.
• When the service is temporarily unavailable due to an unexpected technical or infrastructure failure.

If an error by a game provider is identified in the running of a game, the relevant bet will be voided and the deposit returned.

kira may temporarily or permanently close a user's account for any of the following reasons:

• Violation of any provision of these terms.
• Failure to verify information or provision of false information.
• Extended inactivity (more than 12 months).
• At the user's own request for self-exclusion.

Users may also request account closure at any time by contacting support. Any verified balance that is free of wagering requirements will be returned before the account is closed.

kira handles the collection, storage and use of users' personal data in accordance with our Privacy Policy. That policy explains in detail how your data is processed, when it may be shared with third parties, and what measures are taken to protect it.

By opening an account you authorise kira to process your data in accordance with the Privacy Policy. If you do not wish to receive marketing communications, you can opt out at any time through support.

kira reserves the right to amend, add to or remove any part of these terms at any time. For significant changes, an effort will be made to notify users via their registered mobile number or through the platform.

Continuing to use the platform after a change has been made will be taken as acceptance of the new terms. The latest version of the terms is always available on this page — we recommend reading it regularly. For answers to common questions, see the Frequently Asked Questions (FAQ).

If you have any questions or complaints about these terms, please contact the kira support team. Support is available in Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: directly from any page on the platform
• Email: [email protected]

To learn more about kira, visit our About Us page, where you can find information about the platform's goals and range of services.